Elements and Performance Criteria
- Identify individuals learning and development needs
- Discussion of individual's current and projected role within the organisational is undertaken
- A training needs analysis based on agreed individual's current and projected role is conducted
- Mentoring and/or coaching needs are identified and discussed with relevant parties in relation to the individual's role, expected outcomes and career progression
- Identify appropriate mentoring and/or coaching avenues
- Research is conducted both internally and externally to determine available options for mentoring and coaching, in consideration of the individuals needs and abilities
- A development plan is written to provide appropriate training and development opportunities to assist the staff member in accomplishing the requirements of the position and to assist in projected career progression
- The development plan is tailored to the individuals needs following agreement between relevant management and staff member and in consideration of company policy and procedure
- Where appropriate and applicable, specific times and places for coaching are organised and documented
- Undertake mentoring and/or coaching
- Sufficient time and support is provided by the organisation for the conducting of the training and development opportunities documented in the development plan
- Specific skills and/or knowledge are explained and demonstrated to the staff member where applicable
- External sources are contracted to assist in the delivery of training requirements where applicable
- Frequent feedback is provided in a constructive and supportive manner
- Monitor and evaluate mentoring and/or coaching